Shipping policy

Shipping Policy – pureheat_resellez

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Thank you for shopping with pureheat_resellez. Please review our shipping policy carefully before placing an order.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be shipped out promptly.

2. Shipping Times

Shipping times may vary depending on your location and the shipping carrier. Estimated delivery times are provided at checkout but are not guaranteed.

3. Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

4. Shipping Responsibility

After an order has been shipped, it is in the hands of the shipping carrier. pureheat_resellez is not responsible for:

Shipping delays
Lost or stolen packages
Damaged items during transit

Any shipping-related issues must be handled directly with the carrier.

5. Incorrect Address

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

6. Lost or Stolen Packages

If your package is marked as delivered but you have not received it, please contact the shipping carrier to file a claim. We are not responsible for lost or stolen packages.